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Privacy Policy

Last updated: 15 November 2026

NOVASMART TECHNOLOGIES LIMITED ("Novasmart", "we", "us") is a software company incorporated in Tanzania (BRELA Reg. No. 203772661) and a registered data controller with the Personal Data Protection Commission (Registration No. 0-000-010-829). This policy explains how we collect, use, and protect personal data when you use our website novasmart.africa, our NyumbaTrack platform, and our messaging services on WhatsApp, SMS, and Telegram.

1. Data we collect

  • Account data: name, phone number, and email address of landlords and property managers who register on NyumbaTrack.
  • Property and tenancy data entered by our customers: property names, room details, tenant names and phone numbers, lease dates, and rent amounts.
  • Messaging data: messages you send to and receive from our WhatsApp, SMS, or Telegram services, together with your phone number and message timestamps.
  • Technical data: basic logs such as IP address, browser type, and pages visited on our website.

2. How we use data

  • To provide and operate NyumbaTrack: managing properties, rooms, leases, and payment records on behalf of our customers.
  • To send service notifications, such as lease expiry reminders, through WhatsApp, SMS, or Telegram.
  • To respond to enquiries and support requests.
  • To secure, maintain, and improve our services.

We do not sell personal data, and we do not use it for third-party advertising.

3. Legal basis

We process personal data in accordance with the Personal Data Protection Act, 2022 of Tanzania and its regulations. Processing is based on the performance of our contracts with customers, our legitimate interest in operating and securing the services, and consent where required, for example when you message our WhatsApp service.

4. Tenants' data

Landlords and property managers who use NyumbaTrack enter tenant information in order to manage their tenancies. For that data, the landlord is responsible for having a lawful basis to share it with us, and we process it only to deliver the service, including sending tenancy-related notifications to tenants.

5. Sharing

We share data only with service providers needed to run the platform, such as Meta Platforms (WhatsApp Business Platform) for WhatsApp messages, SMS gateway providers for SMS delivery, and our hosting providers. These providers process data under their own terms and safeguards. We may also disclose data where the law requires it.

6. Retention

We keep personal data for as long as the related account or tenancy records are active, and afterwards only as long as needed for legal, accounting, or dispute purposes, after which it is deleted.

7. Security

We protect data with access controls, encrypted connections, and least-privilege practices. No system is perfectly secure, but we work to protect your data against unauthorised access, alteration, or loss.

8. Your rights

Under Tanzanian data protection law you may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also lodge a complaint with the Personal Data Protection Commission.

9. Contact

NOVASMART TECHNOLOGIES LIMITED
P.O. Box 12344, Dar es Salaam, Tanzania
Phone / WhatsApp: +255 742 551 573
Email: [email protected]

10. Changes

We may update this policy from time to time. The latest version will always be published on this page with its date of update.